Krystal Higgins is an interaction designer who tackles complex design challenges. An area she’s been working on for years, and is extremely passionate about, is the onboarding and guidance of new and existing users. She shares tips for designing in-product education on her design blog and maintains a collection of onboarding reviews from websites, apps, and other products.
In addition to teaching teams about guiding users, Krystal designs all sorts of experiences for digital products. She has worked at companies like NVIDIA, eBay, and, most recently, Google, where she helped launch Android Wear 2.0 and leads UX for new opportunities within Google Photos. Krystal rounds out her design work with watercolour painting and scuba diving.
It’s tempting to create one-size-fits-all onboarding experiences, constrained to a new user’s first day with your product, but onboarding can serve a much broader purpose. Products are constantly evolving. People are constantly learning. And everyone learns at different speeds. In this session, Krystal will share how good new-user experiences can be effective throughout the entire customer journey. You’ll see why it’s important to design guidance that addresses a range of product and user situations, and how onboarding makes sense as part of a longer-term approach to in-product education.
