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Schedule

Workshops

All Event times in NZST
Wednesday
9:00 am
Wednesday
9:00 am

Core Web Vitals - putting user experience at the forefront of design, engineering and marketing

In-Person

Core Web Vitals - Binding teams closer in accelerating performance, interactivity, & visual stability in the forefront

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What does the way Google calculates search rankings have to do with UX design? In 2021, a lot more than you might think. With the introduction of Core Web Vitals, three new metrics for measuring website performance, Google has put user experience at the centre of importance. Finally they are catching up to what designers have known all along, you might say. 

But we believe that Core Web Vitals are so much more: it’s the first time that designers, engineers and marketing have a clearly measurable common goal, one that provides the language to talk about what good user experience means and how each member of the team can contribute to it. 

In this workshop, we’re learning how Core Web Vitals are measured and identify good and bad examples (spoiler: there are A LOT of bad examples). We’ll give you the tool to diagnose common issues and prioritise how to address and fix them, and we’ll give you the knowledge and understanding to become the champion for overall great user experience across your organisation, from design to engineering to business. 

And because we really do think this is a big shift on the internet, we want to discuss with you what Core Web Vitals mean for your work and how it might change the standards both for good design and for development. Will Core Web Vitals change how websites look forever?

Key learnings:

  • Getting to know performance metrics and their relevance for UX design, on the specific example of the three Core Web Vital metrics 
  • Understanding what LCP, FID and CLS measure
  • Learning to identify issues impacting performance for these metrics 
  • Prioritising issues by complexity and areas - what can be fixed in the content, design or implementation of a website 
  • Considering Core Web Vitals performance in the design process
Wednesday
9:00 am
Wednesday
9:00 am

How to be more efficient with product research

Remote

Learn how to avoid common mistakes in product research and get meaningful feedback to make informed decisions

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Learn how to avoid common mistakes in product research and get meaningful feedback to make informed decisions.⁠

Time to do research is a precious commodity you shouldn't waste. After writing scripts, recruiting participants, and sifting for insights, you want to make informed decisions. However, sometimes projects wrap with results that breed confusion.

Positive responses to a feature or design don't always translate to user success or adoption. Even worse, after the time you spend on research, you might come away with neutral or non-committal results that don't help your team move forward.

There can be many reasons why your research efforts didn't yield the results you want from them, and in this workshop, Design Researcher Boon Sheridan will take you through many of them. He'll show how to avoid common mistakes in Product Research and how to get meaningful feedback that helps you make decisions.

Key learnings:

  • How to develop stages of product research and what types of insights will help you
  • What kinds of research methods can generate the insights you need
  • Whom to interview to make sure you get the most from user recruitment
  • What questions to ask to avoid false positives that mask unfavorable outcomes
  • When to course-correct during a research project if results don't meet your goals
Wednesday
9:00 am
Wednesday
9:00 am

Conscious Leadership: Improving your leadership style by design

In-Person

Conscious Leadership Workshop: Improve your leadership style by designing your purpose and practice bringing it to life

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Conscious Leadership - What is it? Is it chanting OM in the board room? Doing yoga to team build? Saging to clear the air instead of facing the tough conversations?

And why does it matter for UX and Design ?

Many large tech companies and innovative entrepreneurs are writing and speaking about this emergent form of leadership style. It has its roots in the practice of conscious business and triple bottom line thinking - people, planet and profit.  John Mackey, CEO of Wholefoods published a book late last year "Conscious Leadership - elevating humanity through business". Former CEO of LinkedIn, Jeff Weiner, is a well known speaker and practitioner of conscious and compassionate leadership.  

Like them, I believe bringing more awareness to leadership and how we lead wherever we are can transform every relationship and every product or service we deliver into the world. And just as good design is intentionally considered and informed by its users, so is good leadership - intentionally considered and informed by the leaders' environment, both natural environment, and human social / cultural environment. 

Being a conscious leader means creating a greater sense of purpose for the teams they lead that goes beyond profit.

Key learnings:

  • Create a broader awareness of the eco-system you are embedded in - within and outside of the organisation. 
  • Clarify your purpose as a leader 
  • Practice the principles of deep listening and coaching
  • Learn about different feedback frameworks for better growth and communication
  • Practice reframing a difficult conversation
  • Craft your own personal mission statement
Wednesday
1:00 pm
Wednesday
1:00 pm

Futures design thinking - How to use futures methods to craft inspiring tomorrows

Remote

In an increasingly uncertain world, designers need new tools to face social, environmental and political change

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In an increasingly uncertain and complex world, we are constantly challenged with the impact of social, cultural, environmental and political change, not to mention the ongoing threat of disease and non-inclusive systems and structures. As designers, we have a responsibility to design better futures, better policies, and inspiring tomorrows for future generations. After a decade of practice and investigation, Phil Balagtas, founder of the Design Futures Initiative, will share what he’s learned about implementing a futures mindset and practice across large organizations, how to make it practical, and how to use it to generate north stars to strategize toward. 

This workshop will delve into a set of tools and frameworks built on Strategic Foresight and Speculative Design that will allow designers to craft a perspective and interpretation of the future using trends, build possible worlds, and identify opportunities and threats with which we can design responses around. Learn where to find evidence and data to structure your arguments about the future, how to develop scenarios, and ultimately how to craft a speculative product or service intent with values, ethics, and policy questions we should be asking ourselves today so that we can reframe new agendas for tomorrow.

Key learnings:

  • What are Futures and how/when should i use them
  • Where do I find trends/data to build future worlds that i want to design in/around
  • What are scenarios and how do i use them to show possible directions the world may move toward
  • What is effective Speculative Design
  • How do i get started with brining Futures practice in my organization
Wednesday
1:00 pm
Wednesday
1:00 pm

Designing the in-between: How facilitation can better serve people

In-Person

Designing the in-between: An invitation to explore and deepen the relational elements of your facilitation practice

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Facilitation is essential to our daily work as researchers, designers and leaders. We are expected to hold and convene spaces for many purposes - from design workshops and focus groups to daily stand-ups and meetings. We all aim to create spaces that serve and create positive outcomes for the people participating in and contributing to them. 

In this workshop, we ask: how can we ensure our facilitation practice serves the people we are working with and for? Together we will explore how we show up when we facilitate; the qualities and presence we each bring to this work; and, practice facilitation patterns in dialogue with each other.

The workshop will be structured around an evolving series of facilitation patterns. We will shift between pairs, groups and the whole. We’ll work relationally throughout the workshop - practicing and reflecting on being with each other, while testing different approaches for facilitation and co-creating new guides.

As a result of attending this workshop, you will have:

  • More knowledge (and more helpful questions) about what facilitation means for you, your work, and the people you work with
  • An experience of facilitation and hands-on practice in a supportive, inclusive environment
  • New frameworks and patterns of facilitation that you’ll be able to use in your work and with your teams
Wednesday
1:00 pm
Wednesday
1:00 pm

Information architecture research for everyone

Remote

Go from zero to hero with information architecture tools and gain confidence running effective IA research projects.

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You know good information architecture is essential for ensuring your website or product is user-centric, but you’re not sure where to start or how to get buy-in for this work. This workshop will get you started on the right track!

We’ll take you through the fundamentals of IA research and pair this with hands-on activities to consolidate your learning. By the end of this workshop, you’ll be able to explain the value of good IA to others, collaborate effectively to create alignment around your goal and feel confident about planning, running and analysing the results from common IA research methods like card sorting and tree testing.

Key learnings:

  • Explain the value of good IA to the people you work with
  • Understand the components that make up IA
  • Gain confidence in running effective IA research
  • Better engage stakeholders and team members throughout the process
  • Get comfortable understanding the results from IA testing tools and identifying improvements 
  • Effectively communicate the findings from your research

Talks

All Event times in NZST
Thursday
9:00 am
Thursday
9:00 am

Welcome

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Thursday
9:15 am
Thursday
9:15 am

Designing the conditions for equity

Policies exist all around us. Whether they're Ts&Cs, ToSs, legislations or regulations, we have an opportunity to help "design" them and make them more inclusive.

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There are myriad Terms & Conditions that govern the products and services we use on a daily basis. While these are all designed for usage, the contracts we sign off to use them don’t necessarily include a rigorous and inclusive human-centered approach. Let’s investigate various guidelines we agree to and apply a new design approach to these Ts&Cs.

Thursday
9:45 am
Thursday
9:45 am

From bombs to bots: the evolving landscape of frontline research

Tackling the world's most complex problems through UX research (and beyond).

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How do we do what’s right when it's really hard? How hard can it really be? What do we do when people take our advice? What do we do when they don't? And, how do we prepare for and cope with the consequences?

This talk will take the audience from the frontlines of conflict in Afghanistan to uncovering the deteriorating human security created by the gig economy in Indonesia to fighting the threats of online conspiracy theories from behind a remote computer screen in Nashville, TN. I will share my experience leveraging research to create change in unlikely places, whether from a Navy ship at sea, the desert of Mogadishu, or the urban conflicts of South Africa, Bogota, and Sao Paolo. These stories will help unravel many of the common assumptions we hold, challenging us to think critically about the unintended consequences of our work, especially when faced with hard choices in harsh places. But, more than a lecture, this will be an honest conversation about the difficult and sometimes isolating reality of moving forward when none of your options look like the right thing to do.

Thursday
10:05 am
Thursday
10:05 am

Tackling complexity with object-oriented UX

Learn to tackle your most complex UX challenges head-on with Object-Oriented UX.

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The best time to get super-curious about all the unknown unknowns is early on in a project. But all too often, we end up brushing complex business rules and information architecture aside in the name of “low fidelity.” Unfortunately, as we avoid asking hard questions to our users, stakeholders, and developers — while blissfully sketching screens in the dark — we end up with piles of rework. In this talk, you’ll learn about the four tough questions you should be asking early on—to make the rest of the project easier and more successful.

This talk will conclude with a live demo of the ORCA process (ORCA stands for objects, relationships, calls-to-action, and attributes). With a random design challenge selected from the audience, we will walk through the basics together.

Thursday
10:40 am
Thursday
10:40 am

Morning Tea

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Thursday
11:10 am
Thursday
11:10 am

Content design for startups: How to work lean, have maximum impact and get all the high fives

How to be good at content design when you’re short on time, money, and content designers.

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Everyone has a plan until they’re punched in the face. Mike Tyson said that and it's true (at least metaphorically) about content design as it is boxing.  And it's especially true if you have a small content design team —or none at all. We’re two content designers who’ve both been punched in the face — a lot. But we’ve learned a lot too, so our pain is your gain.

We’ll provide tools, resources, and processes that help you metaphorically survive punches and remain light on your feet. And although we keep talking about someone punching you, content isn’t scary.

Tools include: speedy workshops, content models, language banks, quick-and-dirty user testing, and a guide for naming features and services.

Resources include: Hemingway App, Grammarly, Find and Replace Figma plugin, Frontitude Figma plugin, Figma playgrounds, PowerThesaurus, and OneLook Dictionary.

Attendees will leave with a set of tools, knowledge of how and when to use them. They’ll be able to immediately use these tools for content design and product glory. Even if you aren’t a content designer. We can’t promise that you’ll be carried on the shoulders of your coworkers, showered in high fives, and be soaked in champagne. But we can promise you’ll make a lot of people happy with the user experiences you help to improve.

Thursday
11:35 am
Thursday
11:35 am

Designing culturally affirming products for a bicultural Aotearoa

Explore how we can design products that met the obligations of Te Tiriti o Waitangi, made truely for New Zealand.

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This talk is aimed at helping researchers and designers navigate how to design culturally affirming digital products: products centred in a te ao Māori world view, meeting the obligations of Te Tiriti o Waitangi, made truly for Aotearoa New Zealand. We’ll use case studies to help you understand and apply the learnings and techniques to your own work. We will describe different experiments and frameworks we used and what worked best. Keeping in mind that culture-centred design is a relatively new field, we can provide evidence on how successful our approach was at meeting our goals for this project and others.

Thursday
12:10 pm
Thursday
12:10 pm

Beautifully Accessible: why embracing inclusive design shouldn’t hold back your creativity

How embracing inclusive design and the creative challenges it can brings can lead to beautifully accessible designs.

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As designers, the term ‘accessibility’ can sometimes feel like a creativity killer. Accessibility should be a chance for us all to grow creatively, and make technology more inclusive, not sacrifice visual design in order to meet standards.

When we get wrapped up in checking boxes, it becomes easy to stop thinking about the people that are actually going to use your website, and that’s when things can get ugly.

From the beginning of a project, all the way through to the final UI designs, this talk will explore how to embrace inclusive design and the creative challenges it can bring. Designing within constraints leads to more creativity, and creativity leads to aesthetically pleasing websites that are just all round better.

Thursday
12:35 pm
Thursday
12:35 pm

Lunch

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Thursday
1:35 pm
Thursday
1:35 pm

Trust in design & design for trust: How agile and value-driven design helped a Kiwi tourism business set itself up to survive a pandemic

Imagine you run a tourism company and a pandemic breaks out - a case study of how designing for and with trust unlocks the best in organisations.

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Imagine you run a tourism company and a once-in-a-lifetime, global pandemic breaks out. What sounds like an absolute worst-case scenario turned into an unexpected opportunity for a small Kiwi tourism company. 

COVID-19 enabled Wilderness Motorhomes to go back to their roots and witness how embedding trust on all levels of the business unlocked their best work to date. Marcel Peifer, Head of Digital Experience at Wilderness, will demonstrate how design can create and amplify trust using real-life examples and practical tips for your own design practices. 

After exploring a design challenge from start to finish, the talk will dive deeper into how trust has impacted business decisions at Wilderness and yielded incredible success over the last decade. How can an organisation embed trust in their policies and interactions and not fall victim to naive decision making? How can you turn genuine intentions into tangible results that make your business more human while at the same time experiencing sky-rocketing productivity? 

Join Marcel on an espresso-fuelled extravaganza that recaps a year of crazy events, remarkable design and profound insights. TRUST me - you don’t want to miss this one! 

Thursday
1:50 pm
Thursday
1:50 pm

Seeking better search

How can we make it easier to search for something when you don’t know what you are searching for?

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To many, search might look like a UX problem that is well on the way to being solved. Google’s algorithm can be uncanny in its ability to serve up “hits” when we do a search – and increasingly even when we aren’t searching. But often in information or knowledge discovery, we don’t know what a hit is or what we are even searching for. With expectations for keyword-style search so high, the challenge is on to produce better, more intuitive interfaces for exploratory search.

Thursday
2:05 pm
Thursday
2:05 pm

How to design for designers at scale

Designers are always focused on creating great experiences for customers and keeping them front of mind. But who is thinking of the designers? And who is responsible for creating and maintaining a healthy environment for them to thrive in.

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Designers are always focused on creating great experiences for customers and keeping them front of mind. But who is thinking of the designers? And who is responsible for creating and maintaining a healthy environment for them to thrive in?

Working for NZ’s largest bank has its complexities, especially when you are a designer. I’m part of a Design Ops team of 4 at ANZ supporting 170+ designers globally and 40+ locally across New Zealand.

In my talk I’ll give a brief overview of the bank and how Design operates within it. I will share our Design Ops pillars, how we build a strategy with our ANZ design community and how we represent the voice of designers in leadership conversations. We are always looking at business + designer value to make sure all voices are heard.

Thursday
2:20 pm
Thursday
2:20 pm

ReOps at Trade Me: Building a shared approach to UX research

How we’re building UX research operations (ReOps) at Trade Me: Learn from our mistakes and successes implementing ReOps.

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How we’re building UX research operations (ReOps) at Trade Me  include everyone in the research process, and our efforts to maintain research quality and demand.

Research Ops means different things in different organisations, and at Trade Me we have chosen to rollout ReOps to non researchers and researchers alike. In the talk, we will define ReOps in general and also give more details about how Trade Me is doing it.

Since changing the way we conduct research, we have been learning what works and what doesn’t, particularly for people new to the discipline. We are keen to share what we would have done differently, and what we need to do next.

We’ll tell you about how we used ReOps to reduce the admin burdens of research, and how we prevented new researchers from reinventing the wheel by using a ‘playbook’ approach. There have been some failures along the way, we will share these, along with how we’ve walked the tightrope. We are balancing organisational change and attitudes about research, all while keeping an eye on quality of research and insights.

Turns out, being collaborative with non researchers and having to also do the research themselves makes the insights they all gain, that much more valuable and likely to be used, both in discovery, and in creating products that people will want to use.

Thursday
2:50 pm
Thursday
2:50 pm

UX at Weta Digital: Where is the ‘install UX’ button

A journey of discovery that installing UX at a 20+ year old VFX powerhouse is not as easy as hitting a button.

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Dragons; elves; apes; na’vi; exploding planets; warring comic book characters. These are but a few magical things that Weta Digital has brought to life for audiences all around the world to enjoy. This talk peels back the curtain and shows people how there’s no magic button for adding visual effects, much like there’s no magic button for installing UX process in a 20+ year old company renowned world-wide for their painstakingly handcrafted visual experiences.

Thursday
3:10 pm
Thursday
3:10 pm

Afternoon Tea

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Thursday
3:40 pm
Thursday
3:40 pm

Top UX trends revealed by data

Lana will help you connect with your users through common data trends she’s found over the years. She’ll share the human needs behind the numbers, and tips on how to create better UX.

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Lana will help you connect with your users through data trends she’s found over the years. She’ll share the human needs behind the numbers, translating complex data into plain English insights. She’ll show you how to meet those needs using real life case studies. Insights include the fact that users often bypass the home page completely, despite everyone wanting their content there. Bounces aren’t always bad, and how to get around the fact that most on-site search functions are rubbish. She’ll share real life case studies from organisations such as Victoria University of Wellington, Te Puni Kōkiri, RNZ, Commonsense, NZ government agencies and GOV.UK.

Data is the voice of our audience, and Lana transforms the numbers into actionable insights.

The talk will include:

  • Top UX trends across many different websites, and how to use this insight to create better UX.
  • Case studies from organisations such as banks, Victoria University of Wellington, Te Puni Kōkiri, NZ government agencies and GOV.UK, RNZ, Te Papa and Commonsense.
  • Why data isn’t just about conversions and hits, it’s about understanding your audience and giving them what they’re looking for.
Thursday
4:05 pm
Thursday
4:05 pm

Changing the way we design high risk products to make meaningful impact

The journey of how a Start Up and a Government Agency joined forces to tackle the wicked problem of mental health in New Zealand.

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New Zealand has a mental health crisis. From January to June 2020, 654 people died of suicide. 50-80% of New Zealanders experience “mental distress or addiction challenges” at some point in their lives, while each year, one in five people experience “mental illness or significant mental distress”.

This is the journey of how the Government and a Start Up joined forces to reimagine the way we build and engage users in mental wellbeing products. It’s a story about balancing the complexities of Government with the need to rethink the way we design health products. Along the way, we explored disciplines beyond product design, from education to game design, and how dark design principles can be used for good.

This is all part of our starting point to change how New Zealanders will experience mental distress.

Thursday
4:30 pm
Thursday
4:30 pm

Traversing the abyss: Tips, tricks and hacks for making the leap from designer to manager

In this talk, we'll cover some of the most common obstacles, issues and roadblocks faced by the designers I work with, and I'll explain some simple hacks, tips and tricks that can help you thrive as a design manager and people lead.

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At some point in their career, most designers reach a point where they have a decision to make. Do they stay on the tools, or make the leap to management? It is a decision that can often feel like staring into the abyss. From the safety and security of your comfort zone, a giant leap into the unknown can be a terrifying prospect, often with no real support or guidance along the way. All of the experience, skills and tools that got you here suddenly seem less useful, and the doubt and negative self-talk can start to creep in. As a Product Design Director and Creative Coach, I specialise in working with designers as they traverse that abyss, bridging the gap to the other side, and forging a path for themselves in the leadership world. In this talk, we'll cover some of the most common obstacles, issues and roadblocks faced by the designers I work with, and I'll explain some simple hacks, tips and tricks that can help you thrive as a design manager and people lead.

Thursday
4:55 pm
Thursday
4:55 pm

Wrap up

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Talks

All Event times in NZST
Friday
9:15 am
Friday
9:15 am

Welcome

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Friday
9:20 am
Friday
9:20 am

Human-centred design in crisis: Delivering the UK’s COVID-19 national mass testing service

Applying human-centred design and number 8 wire mentality to a global pandemic: How three Kiwis supported the UK’s COVID-19 response.

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In 2020, the COVID-19 pandemic changed the world. Across the globe, each country responded in different and unprecedented ways, and with over 6 million cases and c. 130,000 deaths in a population of over 66 million, the United Kingdom was forced to deliver a range of new initiatives as part of its response to the global crisis. One of these was a “moonshot plan” for mass COVID-19 testing. Announced in September 2020 by the UK Prime Minister, the objective of this plan was to increase the UK’s testing capacity from thousands of tests each day to millions a day. Carol, Georgia, and Matt played a major role in designing the UK’s mass rapid testing service as part of the NHS Test and Trace programme, which was rolled out at scale to the UK’s four nations in 2-3 months.

In their talk, Carol, Georgia, and Matt will share their experiences and lessons of being part of one of the UK’s most significant public sector programmes since World War II – from how they embedded a human-centred design approach, with a mix of the Kiwi number 8 wire mentality, into the design and pilot of a core service of the UK’s pandemic response in weeks, and to how they subsequently delivered and scaled the service across the UK.

Learn about some of the techniques they employed as they share examples and anecdotes from their experiences of the frontline to highlight some of the successes and challenges, they encountered through their delivery of the UK’s mass rapid testing service, the first of its kind in the world.

Friday
9:50 am
Friday
9:50 am

First, do no harm: Make your designs more trauma-informed and survivor sensitive

Can tech be trauma-informed? Learn about being a survivor-sensitive designer + ways to apply trauma-informed principles!

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UX designer and content strategist Melissa Eggleston currently works as a data services expert for the U.S. Digital Service. She founded the consultancy and education company Birdcall to serve organizations making a positive difference in the world. Recent Birdcall projects include designing an app to help survivors of human trafficking and creating UX classes for non-technical audiences.

For the last 12 years, she has helped organizations of all sizes, from global companies to new startups, improve the user experience of their websites and apps. She has worked on UX and content projects for Lenovo, Duke University, The Bill & Melinda Gates Foundation, and many others.


Melissa co-founded Ladies that UX Durham in 2015 and now teaches UX design to graduate students at her alma mater, The University of North Carolina at Chapel Hill. More on Melissa here: https://www.birdcallux.com/

Friday
10:20 am
Friday
10:20 am

Remote research with new internet users (yes, you can!)

Best practices for remote and online research with new internet users.


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One billion new internet users (NIU) will come online for the first time over the next 5 years. These NIU are using their first smartphones, with most of their online activities focused around communication, maintaining social connections, and entertainment. Beyond these use cases, NIU are learning to navigate the digital world.

For UX researchers, foundational research is key to understanding users’ full context. These methods include in-person and at-home ethnographic interviews and shadowing, and are critical to understanding NIU needs, aspirations, and challenges. However, they are not options during Covid. We need to adapt our research from in-person to remote and online, and must do so with a user group (NIU) who are learning to navigate the online medium.

I will reflect on what my team did to adapt our research approach, and provide tips for practitioners who are in a similar situation of needing to pivot to remote research with NIU.

The first set of best practices revolve around ADJUSTING YOUR RESEARCH PLANNING to budget for a timeline that is at least double the time needed pre-Covid or for research with digitally savvy users, as well as resetting expectations with stakeholders.

Second, I’ll go through how you can LEVERAGE NIU’S TECH HELPERS AND CULTURAL CONSULTANTS, from using a buddy system to appointing tech helpers for longitudinal studies.

And, finally, I’ll walk through a few effective ways to LOCALIZE YOUR RESEARCH so that the process is relevant and resonates with NIU, including using concrete language and examples and using tools NIU are already familiar with.

Attendees will walk away with an understanding of the challenges and considerations behind adapting research for varying levels of digital literacy and gain specific ideas for planning and conducting remote research with NIU.

Friday
10:45 am
Friday
10:45 am

Morning Tea

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Friday
11:15 am
Friday
11:15 am

Innovating within the Justice Sector: design's role in shaping mana enhancing social and systemic change

Discover design’s role in shaping ‘mana enhancing’ social & systemic change across Aotearoa’s Justice Sector.

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Innovating within the Justice Sector: design's role in shaping mana enhancing social and systemic change explores how design has enabled the High Impact Innovation Programme’s success in delivering change within a system that is not only technologically lagging and risk averse, but is so archaic that the end-to-end system hasn’t been designed, it has simply evolved.

This talk challenges designers across all levels to think differently about how design can be used across different mediums and constraints to generate both meaningful experiences and meaningful change. It challenges assumptions on the scope of ‘meaningful experiences’ and encourages our industry to strive to push the boundaries on what we can do to create a fairer, and more just Aotearoa.

Hear the stories and learnings from key projects that demonstrate the creation and breadth of ‘meaningful experiences’ and how these go on to effect ‘meaningful change’. Explore how we have engaged with various stakeholders throughout the design process, uncovered complexities within the system, brought clarity to the challenges, and identified points of intervention to uplift and restore the mana of people to make effective change.

Innovating within the Justice Sector: design's role in shaping mana enhancing social and systemic change goes where design in Aotearoa has never gone before. It demonstrates how meaningful experiences and meaningful change are outcomes of a well-considered, mana-enhancing design process and provides insights to how real behaviour change can be designed into a complex system.

This talk will inspire and challenge designers to go beyond what we think design is capable of and provide key takeaways and approaches for engaging with vulnerable stakeholders and breaking down systemic barriers of fear.

Friday
11:45 am
Friday
11:45 am

UX writing for behavioural design

Slip into the product design rabbit hole of a practice area you probably didn't know existed – growth content design

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Can you recall a time when you were gliding across a new digital tool and suddenly the wind left your sails and you just… quit? Content design for growth helps folks hone the skills necessary to avoid creating those moments in our own products. With this knowledge, people who build products will be able to craft, revise, and optimize content and content processes for product adoption and usage.

Friday
12:10 pm
Friday
12:10 pm

An experience vision playbook for better strategic decision making

An experience vision playbook to take UX research through cohesive design to better strategic decisions.

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A good strategy is more than the sum of its parts, and what better way to portray it than a North Star vision which connects broad landscape UX Research with a cohesively designed experience.

This playbook for creating Experience Visions to influence strategic direction shows the beneficial outcomes & lays out a straightforward process on how you can communicate focus, the benefits of bringing together complimentary ideas, and ultimately achieve an incredible user experience.

You'll hear how our UXR & Design team clarified the Product Strategy options in a user-focussed way to assist leadership in making better decisions on what the focus for Trade Me will be. All that plus the bonus of having a strong direction for Designers to create what our users will experience when all the pieces come together.

Friday
12:30 pm
Friday
12:30 pm

Lunch

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Friday
1:30 pm
Friday
1:30 pm

Documentation, the underdog of inclusion in a design process

Documentation - your worst nightmare? Scratch that, let's talk.

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How many times have you wondered why the design you’ve created ends up looking different in production.

“Maybe something went wrong in the later stages”, you think.

A word that might make you think terrible thoughts, could be your best tool here. Documentation. Horrible, I know.

When you work with developers and testers, how do you communicate your designs? How are the tools and methods you use received? And how effective are they at communicating critical information?

This talk is not about being a scribe, but practical and useful takeaways you can use to save time and progress to a more inclusive process.

Friday
2:00 pm
Friday
2:00 pm

Give me the quick version! Using one-pagers to communicate research findings far and wide

Come and learn how improve the knowledge of your research findings across your organization and bring visibility to your research practice with on-pagers.

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Have you ever had a stakeholder ask you to present the findings of your study one hour before a meeting? Has a product owner ever announced that everyone loved the design that was extremely problematic in your research? How about a designer who wants to see all your recent research on secondary CTAs?

A year ago, I created a one-page research summary template based on user research with my stakeholders. I will take you through a blueprint of the one-pager and the ways you can use it in your organization to share your findings more effectively.

Friday
2:35 pm
Friday
2:35 pm

Once upon a time in a usability session far, far away

In a time of rogue UIs, a researcher goes on a journey to slay bugs but on the way learns more about them self.

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How good are the three little pigs at usability testing? How can Bilbo Baggins help you become a better interviewer? How do you make Participant 4 become the hero of your story and their own?

Find out what you can learn from the best stories and storytellers to make you a better researcher.

Friday
2:55 pm
Friday
2:55 pm

Afternoon Tea

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Friday
3:25 pm
Friday
3:25 pm

What no one will tell you about design leadership

Let's talk about the hardships you can expect that no one will tell you, how to deal with them practically and personally, and how to best mentor and inspire your design team members to grow as human beings in the process.

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There is a lot of material online about design leadership, but they all failed to touch on what it's really like to be a design manager/design leader.

By managing design managers myself, I noticed that, even with all of the info out there, designers still don't realize what it really is to have a hard conversation with staff, put someone on a performance management review, have budget negotiations, deal with personal issues from team members. While at the same time battling with the desired to be recognized by your craft and not being responsible for producing the craft anymore. (that brought you to a leadership position in the first place).

It's a lonely job, hard that most of us are unprepared to do, and the expectations are enormous.

I want to talk about the hardships you can expect that no one will tell you, how to deal with them practically and personally, and how to best mentor and inspire your design team members to grow as human beings in the process.

I want people to leave knowing what they can expect when they move into leadership and that it's an inspiring and purposeful career for designers.

Friday
3:50 pm
Friday
3:50 pm

Announcements

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Friday
4:00 pm
Friday
4:00 pm

The 4 day week in the digital age.

The 4 day week in the digital age and the impact of “Gig” based employment on society.

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The role of reduced hours working in an era of digital disruption. Musk, Ma and the mantra of 9-9-6, how a 4 day week represents an alternative solution for the needs of innovative, entrepreneurial organisations. Work flexibility or a long con? - the 4 Day Week as a counterbalance to the impact of “Gig” work on the 21st century workforce.

Friday
4:30 pm
Friday
4:30 pm

Wrap Up

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