Mike is a User Research Director at Liberty Mutual Insurance and works on a variety of mobile and desktop applications for sales and service tasks. Mike has been working in user experience since 1995 for companies including Thomson Reuters, Trend Micro, HP, Staples, Welch’s, Keds, and The MathWorks. He graduated from Bentley University’s Master’s Program in Human Factors and Information Design in May 2008. Mike has taught a Graduate Level course in Mobile Usability at Northeastern University. He is an active member in UXPA Boston and Boston CHI and has presented at the Boston UXPA Conference. He has presented at UXPA International and served as a Session Chair and planning committee member.
Have you ever had a stakeholder ask you to present the findings of your study one hour before a meeting? Has a product owner ever announced that everyone loved the design that was extremely problematic in your research? How about a designer who wants to see all your recent research on secondary CTAs?
A year ago, I created a one-page research summary template based on user research with my stakeholders. I will take you through a blueprint of the one-pager and the ways you can use it in your organization to share your findings more effectively.