UX designer and content strategist Melissa Eggleston founded Birdcall to serve organizations making a positive difference in the world. Recent projects include designing an app to help human trafficking survivors and content strategy for a global health organization.
For the last 12 years, she has helped organizations of all sizes, from global companies to new startups, improve the user experience of their websites and apps. She has worked on UX and content projects for Lenovo, Duke University, The Bill & Melinda Gates Foundation, and many others.
Melissa co-founded Ladies that UX Durham in 2015 and now teaches UX design to grad students at her alma mater, The University of North Carolina at Chapel Hill.
In 1985, a researcher botched an interview question which led to a new understanding of trauma and its long-term effects. Research since then has only confirmed the ubiquitousness of trauma. Then came the rise of being trauma-informed in healthcare and social work in the last 10-15 years.
But should we be trauma-informed in our design work? Why? How? What is trauma anyway? What if you don’t work with populations with obvious trauma? How does one even do trauma-informed design research? Get these answers in our session together.
We’ll cover examples of projects where being trauma-informed was important. You’ll get practical takeaways to be a more empathetic, survivor-sensitive designer and researcher as well as resources for further learning.