Kelsey is the Lead Designer at the High Impact Innovation Programme (HIIP) – a Justice Sector innovation unit aiming to reduce harm across New Zealand’s Criminal Justice System.
A graduate of CoCA Massey’s Bachelor of Design (Hons), she’s fascinated with how design plays a leading role in creating meaningful, social and systemic change. Her happy place is diving into Aotearoa’s most complex social systems: listening and learning from our communities, and delivering innovative, human solutions that respond to the core needs of our most vulnerable people.
At 25 years old Kelsey’s experience spans across Experience, Service, UX/UI, Spatial and Graphic Design. She has led cross-disciplinary projects across multiple government agencies, iwi, NGOs, and holds a Red Dot and Gold Best Award.
Innovating within the Justice Sector: design's role in shaping mana enhancing social and systemic change explores how design has enabled the High Impact Innovation Programme’s success in delivering change within a system that is not only technologically lagging and risk averse, but is so archaic that the end-to-end system hasn’t been designed, it has simply evolved.
This talk challenges designers across all levels to think differently about how design can be used across different mediums and constraints to generate both meaningful experiences and meaningful change. It challenges assumptions on the scope of ‘meaningful experiences’ and encourages our industry to strive to push the boundaries on what we can do to create a fairer, and more just Aotearoa.
Hear the stories and learnings from key projects that demonstrate the creation and breadth of ‘meaningful experiences’ and how these go on to effect ‘meaningful change’. Explore how we have engaged with various stakeholders throughout the design process, uncovered complexities within the system, brought clarity to the challenges, and identified points of intervention to uplift and restore the mana of people to make effective change.
Innovating within the Justice Sector: design's role in shaping mana enhancing social and systemic change goes where design in Aotearoa has never gone before. It demonstrates how meaningful experiences and meaningful change are outcomes of a well-considered, mana-enhancing design process and provides insights to how real behaviour change can be designed into a complex system.
This talk will inspire and challenge designers to go beyond what we think design is capable of and provide key takeaways and approaches for engaging with vulnerable stakeholders and breaking down systemic barriers of fear.