Gregg Bernstein

Gregg Bernstein
  • Senior director of user research at Vox Media
  • Athens, USA

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You're already a researcher

Research is everyone’s job in a customer-oriented organisation. And whether or not you have a research team, you already have the skills – and likely the information – you need to do your job better. When everyone has access to and shares useful, insightful information, wonderful things happen: we align our organisations and teams toward common goals and we make great experiences for users. In this talk, Gregg Bernstein, senior director of user research at Vox Media (Vox, The Verge, Eater, and more), talks about how to find the information you need to make informed decisions, build data-sharing relationships that help your entire organization, and put it all together in service of your customers.


Gregg Bernstein establishes user research practices for growing organisations. As senior director of user research for Vox Media, he spends his days advocating for and practicing user-centered product development. He speaks around the world about his work at conferences, most recently at Webdagene 2018 (Oslo), UX Scotland 2018, UX Insight 2018 (Utrecht) and for such companies as Sprout Social,, CA Technologies and more. You can read his work on his website and in his forthcoming book, ‘Research Practice’. He built an innovative and influential research practice over his four years at MailChimp, and taught design, branding, and typography at Georgia State University. In a previous life, he designed albums for punk and emo bands, and for clients in the music and advertising industries. Gregg earned his MFA in graphic design from the Savannah College of Art & Design, where he focused on user experience research and design. He resides with his family in Athens, Georgia, where he enjoys long, quiet trail runs around the state botanical gardens.