Torrey Podmajersky

Torrey Podmajersk
  • Author, Strategic writing for UX
  • Seattle, USA

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Strategic writing for UX

In most UX teams, the words are the last part to be designed. They are left until the end, only getting written when lorem ipsum can’t take the designs any farther. But those words can work as hard as any other part of the UX to drive engagement, conversion, and retention. The content can be as consistent as the navigational elements, and convey the brand as clearly as the color palette. The words can align with customer goals and business priorities from the beginning, meet heuristic quality goals, and make a measurable impact. In this talk, Torrey shares how she gets results by partnering early with design, product, engineering and legal teams to create content that moves the needle, getting customers doing what they’re there to do while the business meets or exceeds its goals. You’ll see where UX writing fits in with – and how it’s different from – other kinds of content, a framework to align UX content voice to business principles, how and when to include UX writers in the UX design and development process and methods for measuring the impact of content on customer and business goals.


Torrey Podmajersky helps teams solve business and customer problems using UX content. She has written inclusive and accessible consumer and professional experiences for Google, OfferUp, Xbox, Microsoft account, Windows apps, privacy and Microsoft education. Her book Strategic Writing for UX was published by O’Reilly Media in mid-2019. Torrey’s high-intensity speaking style was refined in the crucible of teaching chemistry, but even her most engaging lectures no longer require eye protection. She blogs on Medium and shares ideas on LinkedIn. She co-created the Writing for User Experience curriculum for Seattle’s School of Visual Concepts, teaching there since 2016.