Facilitation for designers


Wednesday, 30 October
9.00am - 12.30pm


Designers, content strategists, researchers - anyone who find themselves facilitating and wants to get better at thinking on their feet, dealing with difficult participants, and facilitating remote conversations.




Our prayers have been answered! Design has a seat at the table. Design is collaborating with other areas of the organization. More people are involved in the design process than ever before. And yet… Our conversations seem less productive. Our efforts to bring others into the design process flounder. Designers find themselves in the right conversations, but without the right tools for guiding them effectively.

This workshop focuses on building the designer’s “playbook” of facilitation techniques. These aren’t meeting agendas or brainstorming games. These are rhetorical techniques for nudging the conversation forward, for getting the best out of our participants, and for landing on actionable outcomes.

Your playbook will include:

  • Plays to keep the conversation going toward meaningful outcomes
  • Plays to address difficult participants, like people who have trouble listening to others
  • Plays to deal with difficult situations, like power dynamics that quash diverse voices
  • Plays to make sure your conversations go off without a hitch, regardless of whether they’re in person or remote.

Dan leads projects to define the experience for complex digital products. He uses design and facilitation techniques to uncover and clarify problems and align teams around a product definition. Dan collaborates effectively with both executives and practitioners to define the overall product strategy and design the product experience. He co-founded EightShapes in 2006 to elevate the practice of user experience in the Washington, DC area and beyond.

Dan wrote three books for design teams dealing with making design teams more effective and jump-starting the design process. He designed a card game for designers to help them improve their conflict resolution skills. He recently launched a new deck of cards to inspire designers working on difficult information architecture problems.


Curiosity, skepticism, and humility