There's something for everyone in our series of hands-on workshops. This is your chance to get some immersive training from our UX experts.

9:00 - 12:30

Make Meaningful Work: Designing Product Teams to Deliver on Great Experiences

Dan Szuc
User Researcher at Apogee
Hong Kong

Dan is a co-founder and principal at Apogee and co-founder of Make Meaningful Work, as well as the co-founder of UX Hong Kong. He has been involved in the UX field for over 20 years, and has been based in Hong Kong for over 20 years. Dan has lectured about user-centered design globally. He has co-authored two books including Global UX with Whitney Quesenbery and the Usability Kit with Gerry Gaffney. @dszuc


A product team that works well together, can help design and deliver great product and service customer experience. A product team where the roles, capabilities and ways of working are intentional and encourage people to learn, improve and thrive. This workshop will outline the characteristics of a great product team and also look at:

  • Roles to help projects run well
  • General practices for great team work
  • Artefacts to communicate a team and project vision
  • Specific practices important for strategic work
  • Your own practice plan to take into your own projects to make meaningful work.

The learnings in this workshop are a result of literally years of research and learnings from companies and countries globally.

9:05 - 12:30

Designing While Shipping

Jon Bell
Staff Product Designer at Twitter
Seattle, United States

Jon Bell leads design on Twitter's abuse team. Prior to that, he was a design lead for Windows Phone, and before that he worked at frog design. Perhaps most importantly, he has been described as “an electric hummingbird on stage" because he loves preparing fun talks.


Why is designing for yourself so much different than shipping as part of a team? Because most design work happens outside of software. As a result, many designers aren’t proud of the final product that their team ends up shipping, and this workshop is designed to change that.

Design While Shipping has grown out of 20 years of watching amazing designers struggle to ship software they can be truly proud of. These are the techniques I wish I had been taught in art school, and the same lessons I teach my own design teams every day.

We'll walk through several hands-on activities designed to help attendees get better at listening, time management, pitching, and working well with others. In the end, you should have a few new tricks to help ship your best material at work.

This workshop is ideal for designers of any level who want to:

  • Improve their listening and speaking skills
  • Build stronger working relationships
  • Work successfully in a team
  • Increase their morale at work
  • And ultimately, create better products

09:00 - 12:30

Let's Sprint

Lisa Jansen
Service Design lead at SMS Management and Technology
Canberra, Australia

Lisa is a lead design consultant with more than a decade’s experience leading user research and service design engagements in Canberra, Australia. Working at SMS Management and Technology, she engages primarily with Government agencies, leading complex design engagements to understand their users, define their problems and develop their ideas. Lisa is passionate about creating experiences that align to people's natural ways of doing things. She helps people apply user research, and services design techniques to their problems to understand how they can improve new and existing services.

Lisa recently presented at the UX Australia Design Research conference in Sydney and is looking forward to meeting other passionate designers in New Zealand.


Everyone seems to be talking about design sprints, but how do you run them and where do you start?

Let’s sprint! is an interactive workshop that will provide participants an opportunity to learn and experience practical design sprint activities in a fun and safe workshop environment. They will leave the workshop with the knowledge and skills of a range of techniques to lead a rapid design sprint within their organisation and for clients.

Design sprints are led with multidisciplinary teams, so ideally participants should have basic/intermediate knowledge of the design process, but can come from any design discipline (interactive design, service design, user research etc).

If you’re looking to better understand design sprints and implement them in your work, don’t miss this hands-on workshop. Here’s what you can expect:

  • Simulating a real team, you’ll become familiar with the end to end process of a design sprint.
  • You’ll get to learn and experience key activities used within the rapid sprint process.
  • Focussing on a business problem, you’ll learn about tools and techniques from pre-planning to undertaking the design sprint process and identifying a successful outcome.

1:30 - 5:00

Using Lean Startup Principles Outside of a Startup

Amanda Stockwell
President and principal consultant at Stockwell Strategy
Durham, United States

Amanda is President of Stockwell Strategy, a UX research practice focused on lean research methods and integrating user knowledge with business goals to create holistic product strategies for businesses large and small. She has focused most of the last decade focused on finding innovative ways to understand end users and embed that knowledge into overall process. Amanda has lead teams that provide research, design, and UX strategy services and frequently writes and speaks about her experience, including authoring courses for She has a human factors background and an engineering degree from Tufts University. She also kicks butt teaching fitness classes, likes spoiling her pooch Bromer, is a proud lobster snob, and helps organize the Durham chapter of Ladies that UX. Follow Amanda on Twitter @MandaLaceyS.


The Lean Startup approach is becoming increasingly popular among companies of all sizes and organizations of all kinds. There is a lot of buzz words thrown around and the meaning gets muddled, but at it’s core, the Lean Startup approach is a way to apply the scientific method across business and product development.

It also turns out that the Lean Startup framework calls for very budget friendly UX-friendly processes, such as Build Measure Learn cycles, in which you collect small amounts of iterative feedback and focusing on building a Minimal Viable Product (MVP) required for doing so. While Lean Startup isn’t specifically for UXers, it’s a great framework to incorporate UX research early and often across the whole team, regardless of whether you’re in a true startup, a massive organization, a nonprofit, or anywhere in between.

Join this session to get:
An overview of the Lean Startup approach
Description of the Build Measure Learn framework
Discussion of different types of MVPs
Steps for successful implementation of lean expreiments, including:

  • Start with an observed problem
  • Write an effective hypothesis
  • Craft your experiment
  • Collaboratively generate MVP
  • Analyze data and incorporate

1:30 - 5:00

Creating Effective Service Design Blueprints

Jodine Stodart
Business Director at Digital Arts Network
Auckland, New Zealand

Jodine has 18 years experience working in digital and is immersed in UX practice day to day both from a coaching and mentoring perspective and also hands on in project, leading client and internal teams towards project results. Her expertise is across a broad range of UX methods, including UX strategy and design and Jodine has spoken at UXNZ and UX Singapore in the last few years. Currently a Business and UX Director at Digital Arts Network, Jodine enjoys navigating through novel problems in the UX / CX space applying and adapting the tools as she goes. Hit her up on Twitter @jUXposition, or find her helping out on UX Meetup Auckland once a month.


Service blueprints are a powerful way to communicate the complexities of an end-to-end customer experience and how a business supports that experience.

The best blueprints are deceptively simple and contain beautiful infographics that tell an engaging story about the business and customer side of the service experience across many channels, touchpoints and devices overtime.

Service Blueprints are handy if you are struggling to understand how a business is going about it’s service delivery, or you want to make improvements to the service or products involved and are unsure what to change, where and how that might impact other parts of the journey, or maybe you just want to untangle a very complex service so that the business can see it more clearly to make informed decision about the future product roadmap.

Learn about some of the do’s and don’ts I’ve learnt in making them, and a step by step process for creating a service blueprint artefact using the UX New Zealand conference as subject matter.

You’ll be working in groups of 4 to 5 people to make your own service blueprint from discovery to design, exploring the front and back stage (behind the scenes) experiences of creating and participating in a UX conference.

There will be time for reflection and playback using improv techniques or storytelling, sharing learnings as well as takeaway resources for future practice.

Aimed at Junior to Intermediate UX researchers and UX designers who have experience doing or observing user research and crafting insights from the data.

UX Seniors with experience in mapping and blueprinting may get some useful tips as well. Those that would like their organisation to do one will also come away with ways of gaining buy in to do one.

1:30 - 5:00

Power of Collaboration

Ruth Keiry
Experience Designer at PWC’s Experience Centre
Wellington, New Zealand

As a strategic, dynamic designer, Ruth truly believes that having a collaborative team is a force to be reckoned with. She knows if you can’t create unity when faced with a problem you’ll never solve it.

Ruth lives and breathes collaboration; she has created experiences that touch millions of New Zealanders at Trade Me and has solved important problems that make a real difference to people’s lives in New Zealand.

Her background is in user experience, her current mission is to change the status quo on collaboration. She harnesses her experience to tackle complex design challenges through engaging the right people, with the right skills to have the right conversations. You could say Collaboration is her veins.


“All of us are smarter than any one of us”.

In a world of sharing information we have lost sight of the importance of working well with others. Unaligned teams burn countless hours having the wrong conversations with the wrong people - producing underwhelming results. There is a better way. Let’s make collaboration a requirement rather than a nice to have.

This workshop is a practical guide to unlock the power of collaborative teams. Together we will unpack the ‘secret sauce’ that enables you and your colleagues to work together more efficiently and effectively, and explore the conditions required to achieve game changing results - in the shortest time possible.

Though aimed at novice and intermediate practitioners in any discipline, anyone looking to enable collaboration in their practice will benefit from this workshop. The interactive session will provide a comprehensive view of what to do and how to do it. Together we will:

  • Understand the fundamentals of enabling collaborative work
  • Understand the core principles of collaboration and learn how these can overcome common barriers
  • Actively uncover what each principle involves, using specific examples, and how you can implement them
  • Demonstrate how all principles can work together in a successful collaborative process – exemplifying these by applying them to your real life scenarios
  • Learn this method by doing it.

As a participant of this session you will:

  • Have fun with the material
  • Own a 'toolkit' which you can apply to your work and life
  • Have an understanding of everything you need to build your capability as a collaborator
  • Be familiar and confident with the process required to work in collaborative situations.