Lucy Denton

Lucy Denton

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Developers Developing Empathy

How can we as designers help developers invest in the user experience?

The team at Atlassian have been growing their ecosystem - a group of integrations and add-ons for Atlassian products, made primarily by external vendors. This is challenging from a design perspective, as most of their vendors are small development teams without access to a designer. Most have never sought user feedback before, and a large group see design as an afterthought, something to ‘make it pretty’.

Last year they adapted their own user research techniques to start an initiative helping these developers understand the value of user feedback, and how to conduct it themselves in the wild. Designer Lucy will share how this method has helped developers invest in the user experience and changed their mindset towards design, and how you could adapt this method to your own design agency or product team.


Lucy Denton

Lucy Denton
UX Designer at Atlassian
Sydney, Australia

Lucy is a Sydney based UX Designer, working in the Atlassian Ecosystem. She has the unique role of helping create third-party add-ons and integrations for Atlassian products. She is tasked to work with vendors to ensure that Atlassian’s marketplace houses high value, high quality offerings.